E-Promoter

Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution allows consumers to interact in real time with a consultant via chat, voice or video to purchase products from the brand's portfolio.

Goal

Transform the experience of consumers by offering remote consultancy, increasing the number of sales and the final customer satisfaction index.

Goal

Transform the experience of consumers by offering remote consultancy, increasing the number of sales and the final customer satisfaction index.

Distinctions

The solution transformed the experience of people who needed consulting to choose which brand item to buy, but did not want to go to a physical store to do so. With this service we managed to show in real time all the features of the brand’s launches, solving doubts, bringing more convenience at the time of purchase.

Distinctions

The solution transformed the experience of people who needed consulting to choose which brand item to buy, but did not want to go to a physical store to do so. With this service we managed to show in real time all the features of the brand’s launches, solving doubts, bringing more convenience at the time of purchase.

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Cases

Refining Chatbot Experiences through Process Mining

Resolutive Chatbot for the electric energy sector

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