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More service productivity

Automated responses reduced response time, increasing customer satisfaction.

Challenge

One of the largest food delivery companies via app, industry leader in Latin America, has gone through a period of strong growth and needed to be increasingly agile to meet the demands of its clients The startup found in Atento a strategic partner capable of increasing productivity in its customer service and responding quickly to large spikes in requests.

Strategy

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Results

116% increase in productivity.

30 thousand tickets solved per day on Black Friday.

Reduced cost per interaction by 23pp.

10pp increase in the satisfaction survey score.

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