Media & Entertainment Online onboarding Partnership between Riot Games and Atento was implemented 100% remotely Learn more
Customer Engagement Harnessing CCaaS for Expedited Deployment and Superior Outcomes Swift Deployment of CaaS for Enhanced Agility and Performance Learn more
Artificial Intelligence AI/Cognitive Stressometer for Better CX Leveraging cutting-edge AI to pinpoint dissatisfied consumers, averting regulatory complaints and amplifying customer satisfaction. Learn more
Automotive Car Financing The project’s highlight was the sharp decrease in overall transaction time: it makes document handling and consumer response more agile, leading to a marked drop in the contracting client’s annual… Learn more
Retail & E-commerce Long resolution times and customer loss due to lack of empathy AI-powered automation and support to accelerate claims and boost NPS. Learn more
Travel & Hospitality Enhancing Customer Service for a Low-Cost Airline Supported end-to-end customer service and social care across multiple countries, helping maintain response consistency while volumes fluctuate. Learn more
