Customer Engagement - Utilities & Energy Service Automation This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was… Learn more
CX Consulting Empowering Customer Experience Through CX Consulting Elevating Customer Experience & Advancing Self-Service Utilization Learn more
Intelligent Automation Credit Origination Revolution: The Power of Automation Transforming the credit approval process from 8 days to a mere 20 minutes, yielding a remarkable cost savings of over USD$40M Learn more
Finance - Insurance International Phone Sales Systematization Boosting insurance plans sales for a multinational bank Learn more
CX Consulting Optimizing Agent Performance through CX Language User Interface Enhancing Agents Efficiency for the Born Digital champion Learn more
Finance Back Office Solution Based on Agile methodology and focus on the consumer experience, the project consisted of operationalizing the entire transactional Back Office of a payroll card operation, achieving an increase in processing… Learn more
