High Tech Customers for Life Unique solution for management of the client’s technical support and post-sales service. Learn more
Finance Revolutionizing Collections and Recovery Enhancing Financial Processes Through Data-Driven Strategies. Atento AI Studio transformed a financial institution’s collections and recovery process by leveraging advanced data analytics and AI-driven insights, improving recovery rates and operational… Learn more
Media & Entertainment Gamers Taking Care of Gamers A videogame giant from the Born & Digital industry needed to quickly implement a 100% remote operation with gamer profile agents to support their community. The project was fully structured… Learn more
Customer Engagement - Utilities & Energy Service Automation This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was… Learn more
Retail & E-commerce E-Promoter Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution allows consumers to interact in real time with a consultant via chat, voice or video… Learn more
Automotive Turning AI Insights into Proactive CX for a Luxury Automotive Brand A global luxury car manufacturer wanted to move beyond reactive customer support and use AI to actively improve efficiency, consistency, and CX across its service ecosystem. Learn more
