Retail & E-commerce Increasing CX through technology and the human touch An American electronics and video game company, with over 4,000 stores worldwide, sought to redesign its customer experience (CX), transitioning from a transactional model to one centered on customer value… Learn more
Finance - Intelligent Automation Digital Agent Sales Data Science at the service of propensity and behavior analysis, in addition to multidisciplinary teams tracking results in real time, helped increase conversion-process agility. Learn more
Healthcare Launching a COVID-19 hotline Providing equitable vaccine access to schedule appointments in a USA state. Learn more
Healthcare Building Trust and Engagement Through Tailored Communication Recognizing the critical role of public engagement in the success of contact tracing efforts, a multifaceted strategy was developed to increase willingness to participate in these crucial conversations. Learn more
Telecom CAT ADSL The ADSL internet marker was becoming more and more competitive and a differentiated service was key to maintaining operation success. Learn more
Insurance Elevating Service in Insurance and Beyond A premier financial group, renowned for its comprehensive offerings in insurance, pensions, healthcare, and investments, embarked on a mission to redefine customer service excellence. Learn more
