Manufacturing Improving Service Quality with AI Insights A global leader in commercial refrigeration used AI Insights to analyze 547 customer calls, identify the main causes of inefficiency, and uncover practical ways to improve service quality, reduce friction,… Learn more
Customer Engagement - Utilities & Energy Service Automation This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was… Learn more
High Tech Improving agents’ performance for the Born Digital champion Accelerating learning and improving first-contact resolution for a seamless CX. Learn more
Mobility & Logistics Digital transformation for a taxi app A hybrid model to scale without losing personalization: back-office automation + social chatbot + strengthening the CX team. Learn more
Manufacturing Improving Service Processes With AI Studio A global innovation-led company partnered with Atento to identify improvement opportunities, strengthen technical knowledge, and create a more consistent approach to service execution using AI Studio and operational mapping. Learn more
Automotive High Value Voice Support for Luxury Vehicles and Trucks We improved customer support for luxury vehicles and trucks by enhancing agent training and using a global delivery model, establishing new benchmarks for customer service excellence. Learn more
