To conduct a comprehensive Process Consultancy project to optimize the client’s operations.
To conduct a comprehensive Process Consultancy project to optimize the client’s operations.
Analysis of the main processes as identified and prioritized by a work group made up of representatives from various service units and Business managers, applying Lean Methodology, plus Atento’s know-how.
We analyzed 14 critical complex processes and determined that the following indicators required improvement:
Analysis of the main processes as identified and prioritized by a work group made up of representatives from various service units and Business managers, applying Lean Methodology, plus Atento’s know-how.
We analyzed 14 critical complex processes and determined that the following indicators required improvement:
We proposed 149 improvement measures to optimize the following processes:
We proposed 149 improvement measures to optimize the following processes:
The project was recognized in the 2018 Atento Awards 2018 as Best Practice in the “Business Process Transformation” category, as exemplary Operations Transformation Consultancy.
The project was recognized in the 2018 Atento Awards 2018 as Best Practice in the “Business Process Transformation” category, as exemplary Operations Transformation Consultancy.
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