Unleash Your Betting Potential with Unmatched Talent & Expertise
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Challenge
To launch a live sports betting project that would offer users a seamless and immersive experience. They relied on our expertise to provide exceptional customer experience (CX) and assemble a talented team capable of delivering outstanding results right from the start.
This holistic project encompassed real-time digital care, social media monitoring, voice channels, and fraud prevention services, creating a comprehensive and cross-functional endeavor.
Strategy
- Assemble a highly talented team proficient in managing interactions, answering questions, and providing expert betting advice.
- Implement advanced analytics and monitoring tools to gain valuable user insights and generate daily reports.
- Establish real-time monitoring and analysis systems to ensure comprehensive fraud prevention measures.
Results
Less than 2% absenteeism by hiring the right talent.
A remarkable +17% increase in productivity.
An average handling time of just 300 seconds, delivering prompt resolutions.
