Financial Services
Secure. Intelligent. Human. CX Transformation for BFSI Leaders.
Financial institutions today face an unprecedented convergence of challenges: customer expectations rising at record speed, regulatory pressure tightening, fraud threats escalating, and digital disruption reshaping every interaction.
Atento helps the world’s leading banks, insurers, and fintechs transform complexity into clarity through secure operations, AI-powered CX, and consulting expertise tailored to the BFSI sector.
With over 30% of our global transactions coming from the financial industry and six of the world’s largest banks trusting us, Atento is a proven partner for organizations that demand precision, compliance, efficiency, and innovation.
How we can help
AI-powered transformation delivered across the customer lifecycle
Introducing Atento Vault
In financial services, trust is everything, and it must be earned with disciplined, rigorously controlled operations.
Atento Vault™ is our proprietary framework designed to:
- Strengthen data integrity and ensure compliant handling of sensitive information
- Embed high-assurance processes into every customer interaction
- Provide secure and auditable adoption of AI technologies
- Create a standardized operational environment that BFSI clients can rely on, across borders
Why Leading Financial Institutions Choose Atento
1. Deep BFSI Expertise
- 25+ years transforming CX for financial institutions
- 6 of the world’s largest banks trust Atento
- Multimarket, multilingual capability (including English–Spanish nearshore strength)
2. AI & Automation That Accelerate Productivity
- Predictive analytics
- Automation for faster, compliant workflows
- Real-time sentiment and quality insights
3. Security & Compliance at the Core
Aligned with the strictest regulatory standards:
SEC • FINRA • DOL • IRS • GDPR • Local regulatory bodies
Plus enhanced digital certifications and licensing requirements.
4. Operational Strength for Critical Processes
- Integration with legacy and modern digital platforms
- Agile scalability for peak demand
- Nearshore hubs that combine cost efficiency with high performance
5. CX Designed for Trust & Transparency
Hyper-personalization, fraud prevention, authenticated journeys, and human-led experiences enhanced with AI.
The BFSI Industry Is Changing Fast
Financial institutions worldwide are accelerating investments in CX transformation, risk mitigation, automation, and customer trust.
To help you stay ahead, Frost & Sullivan created a visual snapshot of the forces shaping the industry’s future.
A concise, high-value overview of the trends redefining financial services: from AI adoption to risk, customer expectations, and digital transformation.
Solutions Tailored to the Entire Financial Ecosystem
We help banks, insurers, fintechs, lenders, credit providers, and payment organizations transform mission-critical processes by combining:
CX Consulting
AI & Automation
Operational Excellence
Human Expertise
Lead the Future of Financial Experience
In an industry where every interaction matters, Atento helps BFSI leaders deliver experiences that are smarter, faster, safer, and more human, powered by consulting, AI, and decades of industry expertise.
Contact Our BFSI Team
Let’s build the next generation of financial services together.