Learn about Atento's press and communication releases

2023/07/05

ATENTO AND ENEL X WAY BOLSTER THEIR PARTNERSHIP TO ACCELERATE ELECTRIC MOBILITY IN THE US AND CANADA

Enel X Way entrusts Atento to streamline customer service in the US and Canada, leveraging its Multilingual Hub based in Valencia, Spain. Atento already delivers this service in seven languages across Europe MADRID, 30 June 2023 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest providers of customer relationship […]

2023/07/03

Atento enters into a restructuring support agreement with certain key financial stakeholders

Atento enters into a restructuring support agreement with certain key financial stakeholders to obtain support for a comprehensive balance sheet restructuring Atento continues to work with additional financial stakeholders to achieve a consensual deal New York, 3 July 2023 Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest customer relationship […]

2023/06/23

Atento reaches agreement with certain key stakeholders

Atento agrees to term sheet with certain major financial stakeholders for at least $30 million of new financing in the near term and pathway to restructuring support agreement Term sheet provides for additional $79 million upon implementation of a comprehensive restructuring for Atento to execute its transformation plan and drive growth New York, 23 […]

2023/06/06

Atento Unveils AI-Powered Humanized Virtual Agent for Enhanced Customer Experiences

The Virtual Digital Agent (VDA) interprets customer intent, streamlines interactions, and serves as a supportive co-pilot to human agents. Utilizing Large Language Models (LLM), the VDA continuously learns, generates real-time insights, and informs decision-making. The Global Artificial Intelligence Committee spearheads the development of personalized solutions. New York, June 6th, 2023 – Atento (NYSE: ATTO, “Atento”), […]

2023/06/02

Forbes recognizes Atento again as one of the top 100 best companies to work for

Atento earns recognition for the fifth year running Madrid, June 2nd, 2023. Atento has been acknowledged, for the fifth consecutive year, as one of the top workplaces in Spain, according to Forbes’ annual ranking of the country’s best employers. This honor results from a rigorous review of over 2,500 Spanish corporations, each employing more than […]

2023/05/31

Digital channel Automation by Atento Ensures Significant Cost Savings in CX services

Aleatica’s channel automation process, delivered by Atento, resulted in impressive annual savings of $350k annually. For 75% of Aleatica users, receiving agile and effective response to their requests is very important. MEXICO CITY, MAY 30, 2023.- Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the largest providers of customer relationship services and […]

2023/05/23

Atento announces appointment of Mark Nelson-Smith as new member of the board of directors

Mark Nelson-Smith’s extensive experience bolsters the Organization’s path to growth New York, 23 May 2023 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest customer relationship management and business process outsourcing (CRM / BPO) service providers and an industry leader in Latin America, is pleased to announce the appointment […]

2023/05/22

Atento recognized by Frost & Sullivan as a leader in CX Outsourcing in Latin America for 2022

The company has excelled in the innovation and growth matrix by offering CX transformation solutions and based on its innovation capabilities. New York, 22 May 2023. Atento, one of the world’s largest providers and a leading company in customer relationship and business process outsourcing (CRM/BPO) services, today announced its recognition by Frost & Sullivan […]

2023/04/10

Telefónica and Atento renew their Global Alliance until the end of 2025

Both companies have signed the renewal and extension of the Master Service Agreement that includes the joint operations of both entities. With the signing of the agreement, Atento consolidates its position as a preferred partner to deliver the operator’s customer experience services. Madrid, April 10, 2023 – Atento, one of the world’s largest providers […]

2023/02/15

Atento Announces That It Has Successfully Raised New Financing from Existing Investors

This new round of capital together with the financing announced on February 3, 2023, will provide Atento with additional operating liquidity and financial flexibility to address its near-term financial liabilities. This capital raise is a key milestone and significant step toward strengthening Atento’s liquidity position. NEW YORK, February 15, 2023 –Atento S.A. (NYSE: ATTO, “Atento” […]

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