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Born Digital & Technology

"State-of-the-art digital CX for your customers"

Born-digital and technology companies have been leading the change in new customer trends and digital transformation. As trailblazers in the CX space, these companies must complement their products and services with agile and timely customer care beyond digital channels.

Atento provides the people, technology and CX knowledge to help Born-digital companies offer personalized and human-centered customer care.

What we offer:
Next Generation Services

Delivering great CX requires thoughtful and proven service-driven specialists. Atento uses specialized recruitment, assessment and training methodology to hire and retain profiles with experience in technology and digital fields. Besides, Atento implements predictive analytics and semantic technology to promote understanding customers’ behaviors and feelings. This allows agents to respond to customers’ concerns assertively and in real-time.

Atento’s Integrated Multichannel solutions provide Born-Digital companies with a secure, reliable and scalable customer care platform. By leveraging seasoned consultants and strategic partnerships, Atento can deliver an end-to-end CX technology solution that integrates seamlessly with a client’s tech stack.

When your agents are doing too many manual activities, their productivity lowers. We offer back-office experts who can identify opportunities for process improvement, supported by technologies, such as RPAs and workflow, that deliver quick wins to improve your AHT.

How we can help:

Born-digital

Quick ramp-up Support

Front and back-office automation

Manage small operations at a low cost

Internal process productivity improvement

Technology

Technical support

Personalized sales

Do you want to know more?

Contact us!

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