Media & Communication
"Delight your audience through a seamless CX"
The digital age allows people to browse and buy items online because it provides products and services’ information consumers need with a simple click. Buying behavior has put Communication and Media companies in the epicenter of the scenario. They have a big challenge to provide a secure and trusty environment for users online, improve CX in the sales process and enhance accessibility to information.
Atento oﬀers specialized agents to handle complex sales and customer service support. Our capabilities based on hyper-automation and process mining can support and integrate the client’s system to boost efficiency.
What we offer:
Next Generation Services
Our set of top-notch specialized agents with industry knowledge are recruited and trained to provide customer service support, sell products and moderate content to reduce churn rate, improve revenue and guarantee users follow companies policies. These agents can also have multilingual skills to provide service, especially for clients with global operations that aim to reduce costs.
To improve SLAs and create efficiencies, we have workflow tools to create synergies and improve control over the agents’ daily activities to impact FCR and productivity.
How we can help:
Manage Ads campaigns
Provide technical support