Case Studies

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  • Retail & E-commerce

E-Promoter

Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution allows consumers to interact in real time with a consultant via chat, voice or video to purchase products from the brand's portfolio.
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  • Consumer goods

Dynamic Strategies Propel Water Company’s Success

A leading bottled water company has redefined customer service by efficiently combining voice and chat interactions to facilitate orders, billing, and complaint handling.
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  • Mobility & Logistics

Driving Digital Transformation for a Mobile Taxi App Company

A born-digital company, revolutionizing the urban mobility landscape with its innovative mobile taxi and car call application, sought to redefine the commuting experience.
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  • Automotive

Digital Care for Higher Satisfaction

One of the world's leading automotive companies trusted Atento to deliver its brand's Customer Experience. Using a digital-first CX framework, we provided clients with information and complaints support, achieving greater satisfaction levels and speeding up the resolution rate at the first interaction.
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  • Finance, Intelligent Automation

Digital Agent Sales

Data Science at the service of propensity and behavior analysis, in addition to multidisciplinary teams tracking results in real time, helped increase conversion-process agility.
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  • Media & Entertainment

Delivering engaging customer experiences through People, Data and Technology

Our client is an American multinational, mass media and entertainment conglomerate, one of the best-known companies in the world and ranked in the Fortune 500 list of biggest companies in the United States by revenue.
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  • Analytics

Data-Driven Collections Enhancement

Tapping into data insights to improve collection recovery rates and agent efficiency
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  • Cybersecurity

Cybersecurity Excellence with Balbix

Unlock Proven Strategies for Cybersecurity Excellence with Atento and Balbix
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  • High Tech

Customers for Life

Unique solution for management of the client's technical support and post-sales service.
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  • Intelligent Automation

Credit Origination Revolution: The Power of Automation

Transforming the credit approval process from 8 days to a mere 20 minutes, yielding a remarkable cost savings of over USD$40M
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  • Finance

Credit Factory

A multinational bank needed to improve the customer experience efficiency.
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  • Automotive

Creating Fans

We created a post-sales customer service program that divided tasks between front-office and back-office teams to deliver an excellent CX.
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  • Healthcare

COVID-19 Hotline

Equitable Vaccination Distribution & Scheduling.
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  • Telecom

Consistent Telephone Debt Recovery

Debt Recovery system to improve the service of an important multinational Telco guaranteeing increased process agility and profitability.
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  • Telecom

CAT ADSL

The ADSL internet marker was becoming more and more competitive and a differentiated service was key to maintaining operation success.
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Delight your customers with smarter solutions

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Delight your customers with smarter solutions

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Delight your customers with smarter solutions

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Delight your customers with smarter solutions

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Delight your customers with smarter solutions

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