Ir al contenido principal

COVID-19 Contact Tracing

Challenges

Cities mount large-scale contact tracing efforts to identify and isolate those who have contracted COVID-19. According to Pew Research Center survey, 58% of US adults say they would be very or somewhat likely to speak with a public health official who contacted them by phone or text message to speak about the coronavirus outbreak.

Strategy

  • Atento created COVID-19 Contact Tracing: which helps to identify cases.
  • Our agents were able to rapidly deploy services to monitor symptomatic individuals, providing a caring service for the Agencia de Salud Pública de Barcelona (in Spain). They identify key info including: symptoms, contacts, travel and hospital visits.
  • These agents had the support from an onsite healthcare provider to answer any additional questions, provide guidelines for next steps when required, escalate cases. and prioritize patients when needed.
  • It is important to handle as many residents as possible in the shortest time to get the most accurate and recent contact tracing results.

Results

  • 15 residents were helped per hour.

  • Healthcare professionals gained more time to take care of patients.

  • People at risk were able to get priority attention.

  • 7k residents traced by month

Linkedin LogoLinkedin Atento Live LogoAtento Live
Atento Live LogoAtento Live