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Why Atento?
Services
Industries
Insights
ESG
Careers
Contact Us
Why Atento?
About us
Press Room
Atento around the world
Investors
Unique Value
Spanish Shore
Better Outsourcing
Virtual Hub
Sales Accelerator
Content Moderation
Services
CX Solutions
EX + Smart Operations
Capabilities
CX Consulting
Business Transformation
CX Solutions
Customer Care
B2C Sales
Content Moderation
Back-office automation
Late Collections
View all
EX + Smart Operations
EX + Smart operations
Employee Journey
Smart Recruiter
Smart Operations
Capabilities
Artificial Intelligence
Customer Engagement
Analytics
Intelligent Automation
CX Consulting
CX Consulting
Methodology
Industry Experience
Business Transformation
AI Studio
Technology Ecosystem
Innovation Hub
Flexible CX
Multilingual Hubs
Industries
Automotive
Consumer Goods
Finance
Healthcare
High Tech
Insurance
Manufacturing
Media & Entertainment
Mobility & Logistics
Retail & E-commerce
Telecom
Travel & Hospitality
Utilities & Energy
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Governance
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Harnessing CCaaS for Expedited Deployment and Superior Outcomes
Swift Deployment of CaaS for Enhanced Agility and Performance
Goals
Facilitate a government initiative in El Salvador focusing on the management and transaction of cryptocurrencies.
Originate from an initial BPO while branching out to three additional BPOs.
Aiming for a full-fledged contact center platform roll-out within an ambitious three-week window.
Strategy
Embrace a technical approach that’s inherently scalable, especially when contact volume forecasts are nebulous.
Adopt an agile methodology for swift onboarding of over 300 agents within a fortnight.
Highlights
A collaborative venture between Atento and Five9, marshaling a dedicated task force to ensure precise execution.
Leveraging a cloud-based framework that requires mere configuration for configuration.
Results
Achieved operational readiness in a remarkable 2-wek span.
Seamless integration with the other 3 BPOs.
Potential growth avenues due to the operation’s success:
Onboarding of 155 agents.
Fully operational 3500 trunks.
Capability to transfer calls to three distinct BPOs, with Atento leading the charge.
Recorded an impressive 10,000 average calls daily in the inaugural week, settling at a steady 7,000 average in the following days.
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