BPO Solutions
OUR SOLUTIONS
For better CX
Development
Cross & up-selling
Bring more value to your customers, with personalized messaging, focused on increasing average order value and overall profitability.
Retention
Through advanced analytics, we anticipate potential cancellation requests and design strategies to reduce churn, while maximizing results.
Shielding
A data-driven solution that monitors customer behaviors to anticipate service cancellations, based on risk scores and interaction insights.
Acquisition
B2B Sales / Inside Sales
Enhance the efficiency of your sales funnel with our lead generation and management strategies, focused on identifying and nurturing prospects to enable sustainable sales outcomes.
B2C Sales
Create meaningful, brand-building connections with prospects through their preferred channels, accelerating your sales pipeline and increasing conversions.
Financial Recovery
B2B Collections
Compassionate, high-skilled agents, supported by predictive models and speech analytics, design tailored strategies to maximize collection initiatives.
B2C Early Collections
By integrating into your CRM, our solution leverages chatbots, automated email and messaging to streamline recovery strategies.
B2C Late Collections
We design contact strategies based on a holistic understanding of delinquent accounts, determining the most effective payment models for each client.
Customer Experience
Content Moderation
We implement social media listening to deliver monitoring and moderation services supported by semantic technology and digitally-savvy agents.
Customer Care
Comprehensive digital care ecosystems, supported by predictive analytics to deliver frictionless customer care through digital channels.
Fulfillment
Our Fulfillment solution provides customers with a simplified registration process that enhances satisfaction and trust.
Back-Office Operation
Back-Office Automation
Our CX consultants determine optimal ways of integrating automation to enable a structured and streamlined document management.
Legal BPO
An comprehensive solution with automated file scanning and analysis capabilities, as well as CRM and Omnichannel platform integration for end-to-end case management.
Legal Confidentiality Automation
With OCR and semantic technology, our solution scans and process large amounts of information to extract quality actionable legal data.
RPA Factory
Achieving a comprehensive understanding of your operation, we introduce automation in critical steps, optimizing processes and reducing costs.