At Atento, we’re not just integrating Artificial Intelligence into customer service; we’re transforming it. Our approach seamlessly blends artificial intelligence with innovative solutions, creating engaging and humanized customer experiences that set new industry standards.
Don’t just take our word for it. Explore our gallery of success stories and testimonials. See how businesses like yours are leveraging Atento’s AI solutions to achieve unprecedented levels of customer satisfaction and operational efficiency.
Efficiency and Effectiveness: Our AI solutions significantly reduce case resolution times by 50%, enhancing customer satisfaction by 12% and achieving a 65% chat BOT resolution rate.
The Center of Excellence lies at the heart of our innovation, ensuring every solution we craft not only sparks agility and creativity but also upholds the highest standards of safety and business integrity.
Our Virtual Digital Agent (VDA) is more than an AI—it's a sophisticated co-pilot that enhances every interaction. By interpreting customer intent and providing real-time, streamlined support, it not only complements human agents but elevates the entire service experience.
AI-Powered Brand Personas
We bring your brand's identity to life, creating a consistent and personalized voice across all communication platforms, from IVR to chatbots and beyond.
Stress-o-Meter
Our cutting-edge "Stressometer" technology identifies stress patterns within recorded audio files, offering invaluable insights without transcription.
This comprehensive ecosystem, Atento AI Studio, stands at the forefront of our innovation, blending advanced AI-driven tools and technologies within a secure and private environment. It’s a space where customer interactions are transformed with seamless sophistication.
Atento AI Studio features an expansive Prompt Library, supported by industry leaders like OpenAI, Meta AI, Bard, Whisper, and AIOps. It also includes a variety of ML Projects, MLOps, Database Connectors, and our Data Ocean – a robust Data Enablement Platform. Moreover, the studio is fortified with Corpus Governance, ensuring the highest standards of quality and efficiency.
The Atento AI Studio includes a powerful trio that forms the foundation of our services, offering an unparalleled experience in customer interaction and service excellence:
We turn data into business intelligence. Imagine analyzing data from 10,000 customer calls – with Atento Insights, this is a game-changer. Our platform interprets this vast amount of information to reveal what your customers truly want. By unlocking these insights, you can make informed decisions, tailor your services to customer preferences, and open new doors to growth.
Experience today's future of customer interaction, where technology meets the human touch to deliver unparalleled experiences. Be a part of the journey and experience the Atento difference.
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