Case Studies

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Operational Excellence with RPA Factory

Improving process efficiency by 25% across B2B and B2C Customer Care ventures.

Online onboarding

Partnership between Riot Games and Atento was implemented 100% remotely

More Service Productivity

Automated responses reduced response time, increasing customer satisfaction.

LUI – Language User Interface

The challenge was to develop a humanized IVR for a payments company, focusing on the main journeys and best possible user experience.

Launching a COVID-19 hotline

Providing equitable vaccine access to schedule appointments in a USA state.

Keeping the Spotlight Clean: Elevating Content Moderation for a Media Giant

Using AI Technology to ensure a safe and engaging user experience across platforms.

International Phone Sales Systematization

Boosting insurance plans sales for a multinational bank

Inside Sales Triumph: Enhancing B2B Sales Through Analytics and People-Centric Models

Leveraging data insights and innovative engagement to supercharge B2B sales results.

Innovative Voice Intelligent BOT

Xtrabot by Atento: Enhancing Railway Traveler Experiences

Innovative Anomaly Detection: A deep dive into Advanced Analytics

Empowering operations with cutting-edge anomaly detection techniques

Improving agents’ performance for the Born Digital champion

Accelerating learning and improving first-contact resolution for a seamless CX.

High Value Voice Support for Luxury Vehicles and Trucks

We improved customer support for luxury vehicles and trucks by enhancing agent training and using a global delivery model, establishing new benchmarks for customer service excellence.

Harnessing CCaaS for Expedited Deployment and Superior Outcomes

Swift Deployment of CaaS for Enhanced Agility and Performance

Gamers Taking Care of Gamers

A videogame giant from the Born & Digital industry needed to quickly implement a 100% remote operation with gamer profile agents to support their community. The project was fully structured in stages such as recruitment, selection and training.

Faster Resolution for Happier Drivers

An international automotive company asked Atento to provide customer care across different channels to their clients in Mexico. Thanks to our Integrated Multichannel Next Generation service, we were able to provide our client's customers with exceptional CX, improving average handling times and boosting customer satisfaction.