A videogame giant from the Born & Digital industry needed to quickly implement a 100% remote operation with gamer profile agents to support their community. The project was fully structured in stages such as recruitment, selection and training.
An international automotive company asked Atento to provide customer care across different channels to their clients in Mexico. Thanks to our Integrated Multichannel Next Generation service, we were able to provide our client's customers with exceptional CX, improving average handling times and boosting customer satisfaction.
A premier financial group, renowned for its comprehensive offerings in insurance, pensions, healthcare, and investments, embarked on a mission to redefine customer service excellence.
Elevating Efficiency and Reducing Costs through Automation
In the fast-paced world of business, staying ahead means constantly seeking ways to improve efficiency and reduce costs. This case study explores how Atento partnered with a leading company to transform their operations across multiple departments, leveraging automation to not only meet but exceed their goals.
In the competitive telecom industry, managing debt recovery efficiently is crucial for maintaining financial health and customer relationships. This case study explores how Atento transformed the debt recovery process for a telecom company, leveraging AI to significantly improve delinquency recovery rates and instill best practices in collections management.
