A premier financial group in Brazil, renowned for its comprehensive offerings in insurance, pensions, healthcare, and investments, embarked on a mission to redefine customer service excellence.
Elevating Efficiency and Reducing Costs through Automation
In the fast-paced world of business, staying ahead means constantly seeking ways to improve efficiency and reduce costs. This case study explores how Atento partnered with a leading company to transform their operations across multiple departments, leveraging automation to not only meet but exceed their goals.
One of Latin America's leading supermarket chain, with locations in different markets, wanted to redesign the digital E2E CX for its customers, adding value and real-time support through the perfect combination of technology and human touch.
In the competitive telecom industry, managing debt recovery efficiently is crucial for maintaining financial health and customer relationships. This case study explores how Atento transformed the debt recovery process for a telecom company, leveraging AI to significantly improve delinquency recovery rates and instill best practices in collections management.
Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution allows consumers to interact in real time with a consultant via chat, voice or video to purchase products from the brand's portfolio.
A leading Mexican bottled water company has redefined customer service by efficiently combining voice and chat interactions to facilitate orders, billing, and complaint handling.
Driving Digital Transformation for a Mobile Taxi App Company
A born-digital company, revolutionizing the urban mobility landscape with its innovative mobile taxi and car call application, sought to redefine the commuting experience.
One of the world's leading automotive companies trusted Atento to deliver its brand's Customer Experience. Using a digital-first CX framework, we provided clients with information and complaints support, achieving greater satisfaction levels and speeding up the resolution rate at the first interaction.
Data Science at the service of propensity and behavior analysis, in addition to multidisciplinary teams tracking results in real time, helped increase conversion-process agility.
Delivering engaging customer experiences through People, Data and Technology
Our client is an American multinational, mass media and entertainment conglomerate, one of the best-known companies in the world and ranked in the Fortune 500 list of biggest companies in the United States by revenue.
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