Case Studies

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  • Customer Engagement

Harnessing CCaaS for Expedited Deployment and Superior Outcomes

Swift Deployment of CaaS for Enhanced Agility and Performance
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  • Media & Entertainment

Gamers Taking Care of Gamers

A videogame giant from the Born & Digital industry needed to quickly implement a 100%…
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  • Retail & E-commerce

Fragmented multichannel service and low satisfaction

Hybrid model and continuous improvement with a focus on both efficiency and experience
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  • Automotive

Faster Resolution for Happier Drivers

An international automotive company asked Atento to provide customer care across different channels to their…
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  • High Tech

Enhancing Safety and Customer Experience for Securitas Direct

Securitas helps make the world safer for clients and their customers by combining specialized guarding…
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  • Artificial Intelligence

Enhancing HR processes with AI/Cognitive

Revamping HR processes to foster a superior employee experience, while championing innovation, quality, and efficiency.
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  • Artificial Intelligence

Enhancing Energy Services with AI Communication

AI and cognitive NLP Technologies integration to introduce new communication channels, improve self-service, and NLP…
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  • Travel & Hospitality

Enhancing Customer Service for a Low-Cost Airline

This client required comprehensive customer service and social media support across multiple countries.
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  • Analytics

Enhancing Advertiser Experience & Retention for a digital platform

Prioritizing premium customer experiences and retention for online advertisers
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  • CX Consulting

Empowering Customer Experience Through CX Consulting

Elevating Customer Experience & Advancing Self-Service Utilization
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  • Customer Engagement

Elevating Social Media Engagement for Brand Enthusiasts

Optimizing Social Media Interactions for Consumer Goods Brands
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  • Insurance

Elevating Service in Insurance and Beyond

A premier financial group, renowned for its comprehensive offerings in insurance, pensions, healthcare, and investments,…
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  • Telecom

Elevating Efficiency and Reducing Costs through Automation

In the fast-paced world of business, staying ahead means constantly seeking ways to improve efficiency…
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  • Telecom

Elevating Collections with Advanced AI Solutions

In the competitive telecom industry, managing debt recovery efficiently is crucial for maintaining financial health…
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  • Utilities & Energy

Earning the Customer Operation Performance Center Certification for Repsol

This certification is a benchmark for outstanding CX and Operations Excellence.
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