Case Studies

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Revolutionizing Customer Service for a Pharmacy Group

A leading Pharmacy group sought to enhance its customer service by transitioning to a sales-oriented approach. The goal was to provide quality service, leading to the successful sale of products while maintaining high customer service standards.

Revolutionizing Collections and Recovery

Enhancing Financial Processes Through Data-Driven Strategies. Atento AI Studio transformed a financial institution's collections and recovery process by leveraging advanced data analytics and AI-driven insights, improving recovery rates and operational efficiency.

Revolutionized IVR Experience

Elevating customer interaction through a humanized IVR, improving customer experience and substantial cost savings for a leading electronic payment firm.

Revitalizing Water Utility Services Through Enhanced Customer Care

A leading water utility service provider, specializing in both sanitary and landfill services, embarked on a transformative journey to upgrade their customer experience to match their high-quality water provision and environmental management services.

Revamping CX and Post-Sales to Enhance Customer Interaction

A 90-year leading manufacturer, specializing in residential and commercial water heaters, boilers, heating, ventilation and a/c equipment, sought a partner to enhance their CX. An Atento client since 2015.

Retail Stress Management with AI/Cognitive Stressometer

Efficiently monitoring customers stress to enhance their experience during peak shopping events.

Resolutive Chatbot for The Electric Energy Sector

Chatbot increases service volume ten-fold.

Refining Chatbot Experiences through Process Mining

Efficient process mining for Chatbot-Customer Interaction

Real Estate Company needed to improve response times

It should be Transforming CX and efficiency with AI-Driven solutions.

Predictive Model to Reduce Attrition

Transforming employee retention and operational efficiency with AI.

Positioning Customer Care Touchpoints

Captures attention and loyalty.

People Analytics: Proactively Addressing Agent Attrition

Harnessing machine learning to spotlight agents at risk of voluntary departure.

Payment Data Interchange

Reducing operational costs and increasing customer satisfaction via a swift response service.

Optimizing Agent Performance through CX Language User Interface

Enhancing Agents Efficiency for the Born Digital champion

Optimized Workforce Management Through Simplex

Simplex by Atento: Streamlined Operations Suite