Elevating customer interaction through a humanized IVR, improving customer experience and substantial cost savings for a leading electronic payment firm.
Revitalizing Water Utility Services Through Enhanced Customer Care
A leading water utility service provider, specializing in both sanitary and landfill services, embarked on a transformative journey to upgrade their customer experience to match their high-quality water provision and environmental management services.
Revamping CX and Post-Sales to Enhance Customer Interaction
A 90-year leading manufacturer, specializing in residential and commercial water heaters, boilers, heating, ventilation and a/c equipment, sought a partner to enhance their CX. An Atento client since 2015.
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Cookie
Duration
Description
Provider
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1 hour
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5 months 27 days
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Google
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10 hours
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11 months
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Atento
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Atento
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Atento
cookietest
session
Cookie used to remember the user’s acceptance of the privacy policy.
Google
elementor
never
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li_gc
6 months
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1 day
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1 year 24 days
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session
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1 year
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SRM_B
1 year 24 days
Used by Microsoft Advertising as a unique ID for visitors.
ts
1 year 1 month
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Paypal
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1 year
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Enable anonymous user identification and, with it, an approximate count of the number of visitors.
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Cookie
Duration
Description
Provider
_clck
1 year
Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
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1 day
Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_ga
2 years
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Google
_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.
_gat_gtag_UA_160271668_1
1 minute
This is used to distinguish users and to limit the percentage of requests.
Google
_gat_UA-160271668-1
1 minute
This is used to distinguish users and to limit the percentage of requests.
Google
_gid
1 day
Cookie used by Google Analytics to store and update a unique value for each page visited.
Google
_hjAbsoluteSessionInProgress
30 minutes
Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.
HotJar
_hjFirstSeen
30 minutes
Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.
HotJar
_hjid
1 year
This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors.
HotJar
_hjIncludedInPageviewSample
2 minutes
Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.
HotJar
_hjIncludedInSessionSample_3164080
1 hour
Description is currently not available.
_hjSession_*
1 hour
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*
1 year
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
AnalyticsSyncHistory
1 month
Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID
1 year
Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
dmvk
session
This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics.
Dailymotion
MR
7 days
This cookie, set by Bing, is used to collect user information for analytics purposes.
pardot
past
The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.
SM
session
Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
v1st
1 year 1 month
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These cookies obtain information on the user's browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences.
Cookie
Duration
Description
Provider
_fbp
3 months
This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
Facebook
_gcl_au
3 months
This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time.
Google
ANONCHK
10 minutes
The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
bcookie
1 year
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.
bscookie
1 year
LinkedIn sets this cookie to store performed actions on the website.
CONSENT
16 years 6 months 6 days 6 hours 9 minutes
Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen.
Google
fr
3 months
The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
Facebook
IDE
1 year 24 days
Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.
Google
li_sugr
3 months
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant.
MUID
1 year 24 days
Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
sid
past
Measures the performance of the ads and provides recommendations – Google
Google
test_cookie
15 minutes
Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.
Google
VISITOR_INFO1_LIVE
5 months 27 days
Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos.
Google
YSC
session
Records a unique identification to maintain statistics on which YouTube videos were seen by the user.
Google
yt-remote-connected-devices
never
Stores the user’s video player preferences using embedded YouTube video
Google
yt-remote-device-id
never
Stores the user’s video player preferences using embedded YouTube video.
Google
yt.innertube::nextId
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
