Customer Experience Outsourcing Services Market in Latin America and the Caribbean
El mercado de servicios de externalización CX en CALA (Caribe y Latinoamérica) registró ingresos valorados en 10 660 millones USD en 2021, lo que representa un crecimiento del 9,7 % con respecto a 2020...
Brand Personas, increasingly humanized brands that are closer to consumers
When it comes to customer relations, it is no longer enough to cover the basics. This may seem obvious, but even today, we see brands that believe having the best price or ensuring that the product is delivered on time is all they need to offer their customers amazing experiences.
Delivering on the Patient Experience (PX) through CX Innovation
As technology and digital services evolve to meet consumers expectations, favoring speed and convenience, companies are discovering more effective strategies to service and delight customers.
Analytics – Applied data science for creating more CX value
More than ever, companies in all industries are investing heavily in tools and technologies that will help them get to know their customers in more detail and thereby provide an exceptional customer experience.
Five Customer Experience Mandates in the Financial Services Industry
An elevated customer experience (CX) is one of the most strategic endeavors financial services firms can embrace. Satisfied customers spend more, churn less, share recommendations, and are often cheaper to serve.1 However, financial services firms face a quandary surrounding CX.
Now We’re Talking: Multilingual hubs deliver world-class Customer Experience
How can brands provide world-class, localized customer experience to their customers throughout Europe? One fundamental way is to create a multilingual customer contact hub that speaks each customer’s language. Doing so demonstrably builds loyalty and brand engagement.
