Analytics – Applied data science for creating more CX value
More than ever, companies in all industries are investing heavily in tools and technologies that will help them get to know their customers in more detail and thereby provide an exceptional customer experience.
Five Customer Experience Mandates in the Financial Services Industry
An elevated customer experience (CX) is one of the most strategic endeavors financial services firms can embrace. Satisfied customers spend more, churn less, share recommendations, and are often cheaper to serve.1 However, financial services firms face a quandary surrounding CX.
Now We’re Talking: Multilingual hubs deliver world-class Customer Experience
How can brands provide world-class, localized customer experience to their customers throughout Europe? One fundamental way is to create a multilingual customer contact hub that speaks each customer’s language. Doing so demonstrably builds loyalty and brand engagement.
Top Ten Benefits of Outsourcing Your Customer Contact Center
Companies outsource many tasks — including customer contact center operations. Usually, the primary driver behind the decision to outsource is cost savings. While minimizing costs is obviously important, companies must be extremely careful not to sacrifice customer experience (CX) goals for the sake of controlling costs. If a call center service offers you the lowest rate but cannot speak your customers’ languages or act as your brand’s ambassador, the move could prove costly and detrimental to your reputation
BPOs can offer more than customer experience. Nowadays, they can combine digital and traditional sales channels with the power of Data Science to increase sales. Atento has developed a modular end-to-end digital sales solution that goes across the complete customer journey and can double your conversion rates. We focus on digital marketing and lead generation support, including database enrichment and prospect pipeline functions.
The retail industry saw both its largest decline and fastest recovery in 2020. While such tremendous resilience is admirable, the retail landscape is forever altered. The pandemic changed the way Americans shop by accelerating the growth of online sales.
It’s hard to imagine another industry (save healthcare) that felt the impacts of the global coronavirus pandemic more acutely than the travel and hospitality industry. Seemingly overnight, business and personal travel came to a screeching halt. It didn’t help that one of first and most public outbreaks of the crisis happened on a cruise ship.
