A ransomware attack is one of the most difficult scenarios facing companies today. It not only puts the organization’s business continuity processes to the test but also creates a stressful scenario that goes beyond cybersecurity and technology, creating a need for action lines and decision-making processes that have rarely been tested so forcefully.
The digital live voice interaction is a unique opportunity to get deeper insights from your customers, including learnings of what upsets and amuses each of them, and therefore boosting brand loyalty while reducing churn.
