Companies over time have shown interest in robots and how these machines could develop immediate processes generating great benefits. This has led to the trend in the use of chatbots in 2023 to move towards more than 50% of organizations using this technology as a means of service in the coming months.
How can Artificial Intelligence help you in the customer journey?
With the acceleration of the virtual market, the potential of Artificial Intelligence and its relationship with consumer behavior started to gain more and more visibility...
Hyper-personalization: the new must for Customer Experience Excellence
Newsflash: most organizations are behind the curve when it comes to providing a differentiating customer experience (CX). Offering multiple contact channels, expanding service hours...
Customer Experience Outsourcing Services Market in Latin America and the Caribbean
El mercado de servicios de externalización CX en CALA (Caribe y Latinoamérica) registró ingresos valorados en 10 660 millones USD en 2021, lo que representa un crecimiento del 9,7 % con respecto a 2020...
Brand Personas, increasingly humanized brands that are closer to consumers
When it comes to customer relations, it is no longer enough to cover the basics. This may seem obvious, but even today, we see brands that believe having the best price or ensuring that the product is delivered on time is all they need to offer their customers amazing experiences.
