White Papers

CX, A New Solar Dimension

Photovoltaic energy from the sun is expanding rapidly. Recently, it has become the fastest-growing energy technology worldwide.

CX, A New Solar Dimension

Photovoltaic energy from the sun is expanding rapidly. Recently, it has become the fastest-growing energy technology worldwide.

Brand Personas, increasingly humanized brands that are closer to consumers

When it comes to customer relations, it is no longer enough to cover the basics. This may seem obvious, but even today, we see brands that believe having the best price or ensuring that the product is delivered on time is all they need to offer their customers amazing experiences....

Delivering on the Patient Experience (PX) through CX Innovation

As technology and digital services evolve to meet consumers expectations, favoring speed and convenience, companies are discovering more effective strategies to service and delight customers....

How you can use CX to reduce OTT churn

The impacts CX can have on retention rates in the highly competitive streaming industry cannot be ignored. ...

Analytics – Applied data science for creating more CX value

More than ever, companies in all industries are investing heavily in tools and technologies that will help them get to know their customers in more detail and thereby provide an exceptional customer experience....

CX at the level of big companies now available for startups

Frost & Sullivan explains the growing importance of CX for startups and how Atento’s Flexible CX solution can help them....

Five Customer Experience Mandates in the Financial Services Industry

An elevated customer experience (CX) is one of the most strategic endeavors financial services firms can embrace. Satisfied customers spend more, churn less, share recommendations, and are often cheaper to serve.1 However, financial services firms face a quandary surrounding CX....

Now We’re Talking: Multilingual hubs deliver world-class Customer Experience

How can brands provide world-class, localized customer experience to their customers throughout Europe? One fundamental way is to create a multilingual customer contact hub that speaks each customer’s language. Doing so demonstrably builds loyalty and brand engagement. ...

Top Ten Benefits of Outsourcing Your Customer Contact Center

Companies outsource many tasks — including customer contact center operations. Usually, the primary driver behind the decision to outsource is cost savings. While minimizing costs is obviously important, companies must be extremely careful not to sacrifice customer experience (CX) goals for the sake of controlling costs. If a call center service offers you the lowest rate but cannot speak your customers’ languages or act as your brand’s ambassador, the move could prove costly and detrimental to your reputation...

Double your sales with Rocket Sales

BPOs can offer more than customer experience. Nowadays, they can combine digital and traditional sales channels with the power of Data Science to increase sales. Atento has developed a modular end-to-end digital sales solution that goes across the complete customer journey and can double your conversion rates. We focus on digital marketing and lead generation support, including database enrichment and prospect pipeline functions....

Retail & Ecommerce: Customer Experience Matters

The retail industry saw both its largest decline and fastest recovery in 2020. While such tremendous resilience is admirable, the retail landscape is forever altered. The pandemic changed the way Americans shop by accelerating the growth of online sales....
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