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Reengaging travelers with the world

It’s hard to imagine another industry (save healthcare) that felt the impacts of the global coronavirus pandemic more acutely than the travel and hospitality industry. Seemingly overnight, business and personal travel came to a screeching halt. It didn’t help that one of first and most public outbreaks of the crisis happened on a cruise ship.

Reengaging travelers with the world

It’s hard to imagine another industry (save healthcare) that felt the impacts of the global coronavirus pandemic more acutely than the travel and hospitality industry. Seemingly overnight, business and personal travel came to a screeching halt. It didn’t help that one of first and most public outbreaks of the crisis happened on a cruise ship.

Resilience in the Time of Ransomware

A ransomware attack is one of the most difficult scenarios facing companies today. It not only puts the organization’s business continuity processes to the test but also creates a stressful scenario that goes beyond cybersecurity and technology, creating a need for action lines and decision-making processes that have rarely been tested so forcefully. ...

Sentiment analysis boosts digital voice

The digital live voice interaction is a unique opportunity to get deeper insights from your customers, including learnings of what upsets and amuses each of them, and therefore boosting brand loyalty while reducing churn....
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Customer Service in the Digital Era: The keys to better connecting with consumers