Case Studies

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  • Media & Entertainment

Unleashing The Betting Potential with Unmatched Talent

Our client is an online game software supplier traded on the London Stock Exchange Market…
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  • Mobility & Logistics -
  • Travel & Hospitality

Transforming Traveler Experience with Xtrabot

Through the strategic deployment of Xtrabot, the travel company not only achieved its goals of…
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  • Consumer goods

Transforming Sales with AI-Driven Precision

Atento AI Studio empowered a Rewards Program company to refine its sales strategy by leveraging…
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  • Telecom

Transforming B2B and B2C Customer Care with Process Efficiency

In the dynamic world of customer care, efficiency and cost-effectiveness are paramount, especially across both…
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  • Retail & E-commerce

Transactional service with no brand or emotional connection

Experience redesign with brand culture, digital customer experience (CX), and agent empowerment.
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  • Travel & Hospitality

Sustaining Excellence for a Premier Hotel Chain

This client sought to ensure uninterrupted service and sales support during the pandemic.
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  • Analytics

Stress-o-meter: Proactive Complaint Mitigation with Analytics

Streamlining support by pinpointing clients with heightened complaint probabilities
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  • Travel & Hospitality

Streamlining Back Office for a Global Travel Services Provider

This client, operating in over 175 countries, needed consistent customer service and back-office support across…
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  • Consumer goods

Strategic Improvement in Multinational Appliance Operations

A trailblazer producing major appliances and consumer electronics set out to redefine customer service by…
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  • Finance

Social Media and Talented CX service for complaints

Our client is one of the biggest payment systems company as well as one of…
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  • Travel & Hospitality

Soaring to New Heights in CX

A Major Airline needed to enhance their customer service and social media engagement to improve…
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  • Customer Engagement -
  • Utilities & Energy

Service Automation

This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service,…
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  • Customer Engagement -
  • Mobility & Logistics

Salesforce implementation for Enhanced Courier Services

Digitizing Courier Interactions for a Leading Service Provider
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  • Intelligent Automation

RPA Factory in Back-Office Operations

Achieving a remarkable 90% cost cut by automating data extraction documentation from direct debit receipts
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  • Healthcare

Revolutionizing Customer Service for a Pharmacy Group

A leading Pharmacy group sought to enhance its customer service by transitioning to a sales-oriented…
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