The project’s highlight was the sharp decrease in overall transaction time: it makes document handling and consumer response more agile, leading to a marked drop in the contracting client’s annual costs.
Building Trust and Engagement Through Tailored Communication
Recognizing the critical role of public engagement in the success of contact tracing efforts, a multifaceted strategy was developed to increase willingness to participate in these crucial conversations.
Based on Agile methodology and focus on the consumer experience, the project consisted of operationalizing the entire transactional Back Office of a payroll card operation, achieving an increase in processing capacity and a consequent increase in sales.
As cloud technologies began to demonstrate immediate benefits upon implementation and pandemic changes required people to work remotely, Atento knew it was time to move to the cloud.
AI-Powered Solutions for a Disaster Response Program
Our client is a U.S. government agency tasked with coordinating the response to natural and man-made disasters. This includes managing disaster response and recovery efforts, coordinating relief funding, and implementing preparedness programs.
