We are your connection to the world

Technology with human touch

Who we are

Why We Are the Ideal Partner?

Business Transformation Outsourcing (BTO) is an advanced outsourcing model that transcends traditional Business Process Outsourcing (BPO) by implementing strategic, enterprise-wide changes to enhance a company’s overall performance and competitiveness.

We are the partner of choice for guiding clients through the full cycle of their CX transformation. From discovery and design to implementation, we offer innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO).

Industry Specialization

We serve diverse sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education.

CX Consulting

Our comprehensive services include market analysis, journey mapping, touchpoint analysis, solution design, and profitability analysis.

Capabilities

We provide advanced solutions in customer engagement, analytics, automation, and AI/Cognitive technologies.

Methodologies

We leverage Lean Six Sigma for efficiency, design thinking for user-centric solutions, agile methodologies for rapid adaptation, and designable architecture for scalability.

Business Outcomes

Our approach delivers exceptional results, including enhanced CX/EX engagement, operational improvements, selective digital deflection, and significant TCO reduction.

Read cases

Solutions Design

Our approach evolves from basic cost optimization to utilizing advanced consulting and technologies, providing more robust and innovative solutions.

Named Leader by Market
Analyst

GenAI-Powered Insights

Multiple certifications

Strategy aligned with the SDGs Analysts from the UN 2030 agenda

Transform Your Customer Journey with our Innovative CX Solutions

B2B Sales/Inside Sales
B2C Sales

Shielding
Cross & Up-Selling
Retention

Acquisition

Customer
Experience

Development

Financial
Recovery
(Account Resolution)

Customer Care
Content Moderation
Fulfillment

B2B Collections
B2B Early Collections
B2B Late Collections

Back-Office Operation

Back-Office Automation

Legal BPO

Legal Confidentiality Automation

RPA Factory

Capabilities

Artificial Intelligence

Artificial Intelligence:

Automating processes and enhancing decision-making capabilities.

Customer Engagement

Customer Engagement:

Enhancing consumer interactions and experiences.

Analytics

Analytics:

Extracting actionable insights from complex data to drive strategic decisions.

Consulting CX

Consulting CX:

Redesigning customer journeys and optimizing business processes.

Intelligent Automation

Intelligent Automation:

Streamlining operations for increased efficiency.

Cybersecurity

Cybersecurity:

Protecting your business with robust security measures.

Some of our partners

Empowering People Through Technology

Our technology ecosystem is designed to drive continuous innovation and efficiency, ensuring superior business transformation through a blend of proprietary technologies and strategic partnerships.

Customized Solutions for Every Industry

Atento provides specialized services tailored to the unique needs of various industries, enhancing customer engagement and operational efficiency.

Automotive

Driving a better CX

Consumer goods

From cart to consumer’s hearts

Finance

Captivating consumer trust and preference

Healthcare

Bridging patient care and CX

High Tech

Supercharge your tech game

Insurance

Securing your client’s future

Manufacturing

Unmatched CX with manufacturing precision

Media & Entertainment

Lights, Camera, Customer Satisfaction

Mobility & Logistics

Moving forward together

Retail & E-commerce

CX added to your cart

Telecom

Achieving more rewarding connections

Travel & Hospitality

Your trusted co-pilot to go above & beyond

Utilities & Energy

Powering and energizing CX

What some of our clients say

To achieve success and foster lasting relationships, our CX is essential. We invest in quality measurements, satisfaction surveys, and seamless customer journeys, partnering with Atento, who shares our values. At BTG Pactual, we uphold ethics, integrity, and transparency, ensuring client trust and satisfaction.

Atento’s social media engagement strategy has significantly enhanced our brand loyalty and interaction on social platforms. By leveraging advanced semantic technology and agile teams, we've achieved an 89% to 91% uplift in positive social ratings within two months. The data-driven, flexible engagement tactics and BOT-enabled call handling have exceeded our target pass rates and realized substantial efficiency gains. Their expertise in optimizing digital media oversight has driven peak performance and consistent, high-quality engagement.

Atento's AI-powered anomaly detection has revolutionized our operations. By leveraging AI, ML, and Big Data, we've improved our response times and operational efficiency significantly. Their proactive alerts and dynamic dashboards have provided us with real-time insights, allowing us to address anomalies swiftly. The strategic refinement of our KPIs has not only optimized our processes but also exceeded our revenue targets by over 100%.

Atento in Numbers

Global

footprint in 17 Countries

100,000+

Employees in 95 sites

500+

Clients Globally

25+

Years as a leader

Contact Us

How can we help you?

Sign Up for Our Newsletter and CX Magazine

Stay Informed and Inspired

Subscribe to our monthly newsletter and quarterly CX Magazine for the latest insights, trends, and innovations in business transformation and customer experience.

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Your privacy is important to us. You can configure your preferences and choose how your data will be use by us or with our partners. Every option has a description to learn more how us and our partners use your info.

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Cookie	Duration	Description	Provider
__cf_bm	1 hour	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_GRECAPTCHA	5 months 27 days	This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.	Google
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AtentoCom443Affinity	session	Description is currently not available.
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cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies".	Atento
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We are your connection to the world

Who we are

Why We Are the Ideal Partner?

Industry Specialization

CX Consulting

Capabilities

Methodologies

Business Outcomes

Solutions Design

Some Achievements & Recognitions

Named Leader by Market Analyst

GenAI-Powered Insights

Multiple certifications

Strategy aligned with the SDGs Analysts from the UN 2030 agenda

Transform Your Customer Journey with our Innovative CX Solutions

Acquisition

Customer Experience

Development

Financial Recovery (Account Resolution)

Back-Office Operation

Capabilities

Artificial Intelligence

Artificial Intelligence:

Customer Engagement

Customer Engagement:

Analytics

Analytics:

Consulting CX

Consulting CX:

Intelligent Automation

Intelligent Automation:

Cybersecurity

Cybersecurity:

Some of our partners

Empowering People Through Technology

Customized Solutions for Every Industry

Automotive

Consumer goods

Finance

Healthcare

High Tech

Insurance

Manufacturing

Media & Entertainment

Mobility & Logistics

Retail & E-commerce

Telecom

Travel & Hospitality

Utilities & Energy

What some of our clients say

Atento in Numbers

Contact Us

Sign Up for Our Newsletter and CX Magazine

Stay Informed and Inspired

Named Leader by Market
Analyst

Customer
Experience

Financial
Recovery
(Account Resolution)