Who we are

Why We Are The Ideal BTO Partner?

Business Transformation Outsourcing (BTO) is an advanced outsourcing model that transcends traditional Business Process Outsourcing (BPO) by implementing strategic, enterprise-wide changes to enhance a company’s overall performance and competitiveness.

We are the partner of choice for guiding clients through the full cycle of their CX transformation. From discovery and design to implementation, we offer innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO).

Industry Specialization
We serve diverse sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education.
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CX Consulting
Our comprehensive services include market analysis, journey mapping, touchpoint analysis, solution design, and profitability analysis.
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Capabilities
We provide advanced solutions in customer engagement, analytics, automation, and AI/Cognitive technologies.
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Methodologies
We leverage Lean Six Sigma for efficiency, design thinking for user-centric solutions, agile methodologies for rapid adaptation, and designable architecture for scalability.
Business Outcomes
Our approach delivers exceptional results, including enhanced CX/EX engagement, operational improvements, selective digital deflection, and significant TCO reduction.
Read cases
Solutions Design
Our approach evolves from basic cost optimization to utilizing advanced consulting and technologies, providing more robust and innovative solutions.
Read more

Industry Specialization

We serve diverse sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education.
Read more

CX Consulting

Our comprehensive services include market analysis, journey mapping, touchpoint analysis, solution design, and profitability analysis.
Read more

Capabilities

We provide advanced solutions in customer engagement, analytics, automation, and AI/Cognitive technologies.
Read more

Methodologies

We leverage Lean Six Sigma for efficiency, design thinking for user-centric solutions, agile methodologies for rapid adaptation, and designable architecture for scalability.

Business Outcomes

Our approach delivers exceptional results, including enhanced CX/EX engagement, operational improvements, selective digital deflection, and significant TCO reduction.
Read cases

Solutions Design

Our approach evolves from basic cost optimization to utilizing advanced consulting and technologies, providing more robust and innovative solutions.
Read more

Some Achievements & Recognitions

https://atento.com/en/imprensa_post/atento-reaffirms-leadership-in-frost-sullivans-ranking-as-a-leader-in-cx-management-in-2024
Named Leader in CX Management, 2024
https://atento.com/en/atento-ai-studio
Atento AI Studio powered by GenAI
https://atento.com/en/multiple-certifications
Multiple Certifications
https://atento.com/en/esg
Strategy aligned with the SDGs Analysts from the UN 2030 agenda
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Next

Named Leader in
CX Management, 2024

Atento AI Studio powered by GenAI

Multiple Certifications

Strategy aligned with the SDGs Analysts from the UN 2030 agenda

Transform Your Customer Journey with our Innovative CX Solutions

Acquisition

Customer
Experience

Development

Financial
Recovery
(Account Resolution)

Back-Office Operation

Acquisition

Customer
Experience

Development

Receivables Management

Back-Office Operation

Capabilities

Artificial Intelligence
Automating processes and enhancing decision-making capabilities.
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Consulting CX
Redesigning customer journeys and optimizing business processes.
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Analytics
Extracting actionable insights from complex data to drive strategic decisions.
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Customer Engagement
Enhancing consumer interactions and experiences.
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Intelligent Automation
Streamlining operations for increased efficiency.
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Cybersecurity
Protecting your business with robust security measures.

Artificial Intelligence

Artificial Intelligence:

Automating processes and enhancing decision-making capabilities.
Read more

Consulting CX

Consulting CX:

Redesigning customer journeys and optimizing business processes.
Read more

Analytics

Analytics:

Extracting actionable insights from complex data to drive strategic decisions.
Read more

Customer Engagement

Customer Engagement:

Enhancing consumer interactions and experiences.
Read more

Intelligent Automation

Intelligent Automation:

Streamlining operations for increased efficiency.
Read more

Cybersecurity

Cybersecurity:

Protecting your business with robust security measures.

Some of our Partners

Empowering People Through Technology

Our technology ecosystem is designed to drive continuous innovation and efficiency, ensuring superior business transformation through a blend of proprietary technologies and strategic partnerships.
Explore Our Advanced Technology Ecosystem

Customized Solutions for Every Industry

Atento provides specialized services tailored to the unique needs of various industries, enhancing customer engagement and operational efficiency.

Consumer goods

From cart to consumer’s hearts
Learn how

Finance

Captivating consumer trust and preference
Learn how

Manufacturing

Unmatched CX with manufacturing precision
Learn how

Media & Entertainment

Lights, Camera, Customer Satisfaction
Learn how

Mobility & Logistics

Moving forward together
Learn how

Telecom

Achieving more rewarding connections
Learn how

Travel & Hospitality

Your trusted co-pilot to go above & beyond
Learn how

Utilities & Energy

Powering and energizing CX
Learn how

Consumer goods

From cart to consumer’s hearts
Learn how

Finance

Captivating consumer trust and preference
Learn how

Manufacturing

Unmatched CX with manufacturing precision
Learn how

Media & Entertainment

Lights, Camera, Customer Satisfaction
Learn how

Mobility & Logistics

Moving forward together
Learn how

Telecom

Achieving more rewarding connections
Learn how

Travel & Hospitality

Your trusted co-pilot to go above & beyond
Learn how

Utilities & Energy

Powering and energizing CX
Learn how

What some of our clients say

To achieve success and foster lasting relationships, our CX is essential. We invest in quality measurements, satisfaction surveys, and seamless customer journeys, partnering with Atento, who shares our values. At BTG Pactual, we uphold ethics, integrity, and transparency, ensuring client trust and satisfaction.
Jaqueline Machado, Executive Director of Customer Experience at BTG Pactual
At Atento, we have found a business partner that has allowed us to advance in our new way of marketing consumer credit. This partnership strengthens over time, potentially enabling us to explore other joint solutions and add value through new alliances in the future.
Julio César Figueroa Escobar, Deputy Director of Personal Banking at BanBajio (one of the major banks in Mexico)
With Atento and the technology they provide, we are implementing important actions to offer a unique experience to our users. These innovations ensure that every interaction with our customers is memorable and satisfying.
Cecilia Márquez, Director of Call Center at Hoteles Misión (A hotel chain with 60 properties)
The fundamental factor for achieving success lies in teamwork and providing added value both for the people and the team member.
Esther Manzano, Director of Digital Services and Citizen Experience at the Generalitat de Catalunya
Atento is a fundamental part of our strategy; we seek collaborative models with our partners to help us identify and design the solutions we want to implement with our clients. Atento provides us with flexibility as well as extensive operational knowledge, and their collaborators are the most valuable asset we have in customer service.
Jorge Honorio, Digital Customer Care Services Operations at Endesa
Atento is a super strategic partner; they started as our web customer service partner, we expanded with them to in-store service, and now they handle our entire call center operation, offering us very advanced technological solutions.
Helio Montero, Head of Customer Experience at MediaMarkt Iberia
Transparency, collaboration, and a genuine desire to do the best for our customers make Atento an extension of Alelo. The Alelo team is always seeking solutions for the best customer experience, and Atento contributes its expertise, continually enhancing our cooperation.
Julio Plum, Customer Experience Director at Alelo (CX Magazine)
We are proud to partner with Atento, a company that not only shares our values but also our commitment to delivering exceptional customer experiences. Their dedication to quality and meticulous attention to detail in every interaction make them an invaluable partner in enhancing consumer loyalty.
President, One of the Largest Global Automotive Manufacturers

Atento in Numbers

Global
footprint in 17 Countries
100,000+
Employees in 95 sites
400+
Clients Globally
25+
Years as a leader

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